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 Post subject: Suggestion regarding live support
PostPosted: Sat Feb 14, 2004 3:14 am 
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I have noticed that it can take a few minutes or even a few hours for support via instant message to respond, although once contacted I have always received a response through email or instant message. I find no fault in your response times, or the quality of your responses. But, may I recommend that when your support staff is away or busy responding to another client that you put up an away message or quickly ask the client to wait until they are able to accommodate them, respectively. I believe that such a response would be reassuring to your clients.



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PostPosted: Sat Feb 14, 2004 7:18 pm 
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Hi Dahmian,

Thanks for the suggestion. We will definitely look into it and look into incorporating it as a SOP.

In the meantime, we did reply to you on IM, but you didn't reply to us. Let us know how we can help you. Thank you.

p.s. Happy Valentine's!

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PostPosted: Sat Feb 14, 2004 7:53 pm 
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My apologies for not responding, perhaps its time I updated GAIM. Thank you once again for your excellent service.


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 Post subject: Re: Suggestion regarding live support
PostPosted: Tue Apr 27, 2010 2:35 am 
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dahmian wrote:
I have noticed that it can take a few minutes or even a few hours for support via instant message to respond, although once contacted I have always received a response through email or instant message. I find no fault in your response times, or the quality of your responses. But, may I recommend that when your support staff is away or busy responding to another client that you put up an away message or quickly ask the client to wait until they are able to accommodate them, respectively. I believe that such a response would be reassuring to your clients.


This is a brilliant idea dahmian. You have my support regarding this suggestion of yours. Thanks for bringing this up. :)

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 Post subject: Re: Suggestion regarding live support
PostPosted: Tue Aug 03, 2010 9:47 am 
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